Questions, answered.

Start with our online Credit Application. Once submitted, our team reaches out within 2 business days to verify your business license and tax info and activate your account in Encompass. Most new accounts are ordering within a week.

We work with independent retailers of all sizes, so minimums are flexible. For most accounts there's a modest case-count minimum per delivery that scales with your category mix. Your dedicated account manager will walk you through what makes sense for your store.

Most of our Pittsburgh-metro accounts receive delivery once or twice a week on a consistent schedule. Higher-volume accounts and chains can request additional frequency. We'll confirm your specific route day during account setup.

Yes — active customers order through the Encompass DSD Link portal, which is available 24/7 from any device. You can check real-time inventory, see your pricing, reorder favorites, track order history, and view invoices.

Standard terms are Net 15 for established accounts, with options for pre-payment, credit card on file, or ACH. New customers typically start on a card-on-file basis and transition to open terms after the first few orders.

Yes. Our drivers pick up damaged or unsaleable product on regular routes and we credit your account. For expired product, we follow each manufacturer's specific return policy — your account manager will walk you through how it works by category.

Absolutely. Our field team handles shelf resets, planogram execution, cooler organization, and display builds for customers who want it. It's a standard part of our service — not a paid add-on.

Over 40, spanning snacks, beverages, and accessories. See our full Line Card for the current roster. We're always adding new brands based on what our retailers are asking for.

Start with our Contact form and select "Brand / Supplier looking for distribution." Include product category, current retail footprint, and what's working in other markets. We review every pitch and reach out to schedule a conversation with brands that align with our portfolio.

Snacks, beverages, and accessories. Our beverage portfolio is the deepest — energy, hydration, coffee, tea, juice, sparkling, and functional. Snacks span chips, jerky, protein bars, and shelf-stable sweets. Accessories are lighter but growing.

Over 5,000 customers across Western Pennsylvania — independent c-stores, bodegas, grocers, gyms, specialty retail, and chains. Strongest density in the Pittsburgh metro with active routes into surrounding counties.

Yes. Our field team handles planogram placement, display builds, and POS material for brand partners as part of our standard service. For brands that want deeper execution — audits, photo reports, competitor tracking — we can structure custom programs.

Standard distributor agreement, product specs and pack sizes, pricing (wholesale and suggested retail), any available sell-through data, and a sample shipment for our sales team. Our operations team will walk new partners through the setup process.

Yes. Brand partners get regular reporting on velocity, account penetration, and category trends. We believe transparency is how good partnerships grow, and we'd rather share real numbers than make you guess.

Yes — we've helped launch brands in Western PA that went on to national distribution. What we look for is a product the market wants, a partner who shows up, and realistic expectations about the ramp. We don't chase every launch, but the right ones we bet on.